About this role
Arine is a rapidly growing healthcare technology and clinical services company focused on improving medication management and health outcomes. The Client Success Executive will build and maintain relationships with clients, ensuring their goals are met while collaborating with internal teams to enhance service delivery and client satisfaction.
Responsibilities:
- Serve as the primary point of contact for clients, overseeing all business aspects of the client life cycle from implementation through maintenance
- Create and oversee client-specific and organizational KPIs and operational metrics to ensure the quality of deliverables meets or exceeds client expectations and understand internal engagement and activity metrics underpinning that performance
- Build deep knowledge of each client’s needs and goals, match those needs using Arine’s platform and identify areas where additional capabilities could be deployed
- Represent the voice of the client and collaborate with the Product, Engineering and Delivery teams to monitor opportunities for new products and features as Arine grows its customer base
- Generate and document use cases, case studies, white papers, and other client success examples to build Arine brand awareness in conjunction with the marketing team
- Coordinate with cross-functional Arine teams and contribute to dynamic mission and vision creation, identification and attainment of strategic goals, and act as a change agent in successfully supporting Arine’s vision to be a world leader in medication optimization