Senior Customer Success Manager II

Seismic is a company focused on customer success, and they are seeking a Senior Customer Success Manager II to drive product adoption and ensure client retention. The role involves engaging with clients, conducting business reviews, and developing strategic relationships to help achieve their business objectives.

Responsibilities:

• Drive the successful adoption of multiple use cases across the organization, helping the customer quantify the business value of the partnership
• Form strategic relationships with key stakeholders to understand customer’s objectives to develop strategic roadmaps and uncover expansion opportunities
• Conduct regular business review meetings with key accounts
• Act as the voice of the customer and drive requested enhancements with the product management and development teams
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
• Ensure account transparency by tracking client sentiment and key milestones in Salesforce and Gainsight
• Partner with customer-facing account teams and executives to develop a strategic plan to help customers achieve their business objectives and to execute on upsell and cross sell opportunities
• Anticipate client risks and strategize ways to help mitigate churn
• Manage the customer contract renewal process and maintain a renewal forecast
• You love engaging and developing trusted advisor relationships with C-level executives and cross organizational teams
• Faced paced environments and shifting priorities excite you
• Client satisfaction is of the utmost importance to you

Requirements:

• Bachelor's Degree or equivalent related experience
• Customer-facing experience, relationship building, and driving customer transformation programs in the financial services industry
• Excellent communication, presentation, and problem-solving skills
• Ability to translate business requirements into business solutions
• Advanced proficiency with the Microsoft Office Suite
• Drive the successful adoption of multiple use cases across the organization, helping the customer quantify the business value of the partnership
• Form strategic relationships with key stakeholders to understand customer's objectives to develop strategic roadmaps and uncover expansion opportunities
• Conduct regular business review meetings with key accounts
• Act as the voice of the customer and drive requested enhancements with the product management and development teams
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
• Ensure account transparency by tracking client sentiment and key milestones in Salesforce and Gainsight
• Partner with customer-facing account teams and executives to develop a strategic plan to help customers achieve their business objectives and to execute on upsell and cross sell opportunities
• Anticipate client risks and strategize ways to help mitigate churn
• Manage the customer contract renewal process and maintain a renewal forecast
• You love engaging and developing trusted advisor relationships with C-level executives and cross organizational teams
• Faced paced environments and shifting priorities excite you
• Client satisfaction is of the utmost importance to you