Key skills
Data EntryCall Center ExperienceBasic Computer ProficiencyPublic Trust ClearanceCommunication
About this role
CTR Group is seeking Remote Customer Service Representatives to support the Government agency FEMA. The role involves answering inbound calls, providing information, assisting callers with questions, documenting interactions, and helping connect people with available resources.
Responsibilities:
- Answer inbound calls
- Provide information
- Assist callers with questions
- Document interactions
- Help connect people with available resources
Requirements:
- Strong customer service and communication skills
- Ability to work in a fast-paced environment
- Basic computer proficiency and data entry skills
- U.S. Citizenship required
- Must be eligible to obtain a Federal Public Trust clearance
- Must pass a federal background investigation, including a credit check
- Reliable high-speed internet and dedicated workspace required
- High school or equivalent (Required)
- Customer Service: 2 years (Required)
- Remote: Relocate before starting work (Required)
- Previous call center experience preferred