Harris ComputerRemote
Expert Site Reliability Engineer
United States of America
Full Time
8 hours ago
$95,000 - $110,000 USD
No H1B
Key skills
Application Performance Monitoring (APM) toolsLogicMonitorAppDynamicsAzure MonitorSentryOneDynatraceDatadogNew RelicWindows Server administrationIISMicrosoft .NET applicationsWindows ClusteringMSMQEvent LogsPerfMonSQL ServerSQL Server performance tuningSQL query optimizationSQL blocking analysisAlways On Availability GroupsAzure cloudDNSTCP/IPLoad balancingFirewallsServiceNowITILPowerShellPythonInfrastructure as CodeTerraformARM TemplatesBicepCI/CD pipelinesAzure DevOpsGitHub ActionsKubernetesContainerized workloadsSLOsSLIsError BudgetsHealthcare technologyNetworking fundamentalsSQL.NETAzureGitHubLoad BalancingCI/CDLeadership
About this role
Altera Digital Health is a company focused on enhancing healthcare provider capabilities. As a Site Reliability Engineer (SRE), you will ensure the reliability, scalability, and performance of hosted healthcare platforms, while leading incident management and continuous improvement efforts.
Responsibilities:
- Maintain and improve the reliability, availability, and performance of our production environments
- Lead the investigation and resolution of complex application, database, and infrastructure issues
- Participate in incident management, conduct root cause analysis (RCA), and contribute to post-incident reviews to prevent future occurrences
- Define and measure Service Level Indicators (SLIs) and Objectives (SLOs) to meet our service commitments
- Develop proactive monitoring and alerting strategies to identify and resolve issues before they impact customers
- Automate operational tasks using scripting and Infrastructure-as-Code (IaC) to improve efficiency
- Partner with engineering and cloud teams to refine deployment, monitoring, and support processes
- Provide technical leadership during major incidents and act as a key escalation point for critical issues
Requirements:
- 7+ years of experience supporting enterprise applications, infrastructure, or cloud environments
- Strong experience with APM tools such as LogicMonitor, AppDynamics, Azure Monitor, SentryOne, Dynatrace, Datadog, or New Relic
- Deep knowledge of Windows Server administration, IIS, .NET applications, Windows Clustering, MSMQ, Event Logs, and PerfMon
- Strong SQL Server experience, including performance tuning, query optimization, blocking analysis, and Always On Availability Groups
- Experience with Azure cloud environments and a solid understanding of networking fundamentals (DNS, TCP/IP, load balancing, firewalls)
- Familiarity with ServiceNow (or other ITSM platforms) and ITIL principles
- Scripting with PowerShell, Python, or similar languages
- Infrastructure as Code (Terraform, ARM Templates, Bicep)
- CI/CD pipelines and deployment automation (Azure DevOps, GitHub Actions)
- Experience with Kubernetes and containerized workloads
- Experience implementing SLOs, SLIs, and Error Budgets
- Experience in a healthcare technology or patient care environment
- Bachelor's Degree in Computer Science, Information Technology, or Engineering is preferred; equivalent professional experience will be considered