Strategic Customer Success Manager

BenchPrep is dedicated to revolutionizing learning through advanced technology and flexible learning experiences. The Strategic Customer Success Manager will manage customer accounts, focusing on renewals, upsell opportunities, and building strong relationships with executive stakeholders to ensure long-term business success.

Responsibilities:

• Manage the full renewal cycle for your portfolio of customers, ensuring high Net Revenue Retention (NRR)
• Identify and close upsell opportunities
• Build and maintain relationships with executive-level stakeholders, acting as a trusted advisor for strategic decision-making
• Conduct QBRs and milestone reviews to align customer goals with BenchPrep’s offerings
• Proactively anticipate customer needs and ensure alignment with their long-term business objectives
• Partner with Customer Success Managers and Solutions Engineers to address customer needs
• Provide feedback to internal teams on product enhancements and strategic opportunities

Requirements:

• 7+ years of work experience at a SaaS company in a customer-facing role supporting complex, technical products
• Strong ability to build relationships with C-level executives and decision-makers
• Exceptional communication and negotiation skills, with a focus on contracts and renewals
• Strategic thinker with a track record of achieving growth targets
• Excellent time management, organizational, and prioritization skills
• A passion for driving customer success and aligning business goals