Strategic Access Support - Business Analyst

Vanderbilt University Medical Center, located in Nashville, Tennessee, is a leading institution focused on teaching, discovery, and patient care. They are seeking a Patient Access Business Analyst to support access-related business intelligence and ensure the accuracy of knowledge management content, enabling effective operational decision-making.

Responsibilities:

• Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance
• Analyzes moderately complex problems using technical experience and judgment
• Has expanded knowledge gained through experience within a professional area
• Provides informal guidance and support to team members
• Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas
• Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships
• Recognizes group interactions and modifies one's own communication style to suit different situations and audiences
• Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them
• Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions
• Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness
• Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly
• Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them
• Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring
• Demonstrates a sense of ownership, focusing on and driving critical issues to closure
• Applies understanding of the departmental work to effectively manage resources for a department/area
• Demonstrates strong understanding of the information or data to identify and elevate opportunities
• Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches
• Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges
• Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements

Requirements:

• 3 years of relevant work experience
• Bachelor's degree
• Strong analytical capabilities
• Ability to synthesize complex data sets into actionable insights
• Proactive approach to anticipating business needs
• Highly collaborative
• Detail-oriented
• Skilled at identifying trends
• Ability to tell a compelling data-driven story
• Ability to translate findings into meaningful process improvements
• Demonstrated ability to analyze data, identify trends, and perform root cause analysis
• Excellent organizational and problem-solving skills
• Ability to anticipate business needs and proactively recommend solutions
• Strong collaboration and communication skills across cross-functional teams
• Experience with EPIC
• Experience with Smartsheet
• Experience with reporting and visualization tools (e.g., Power BI, Tableau)
• Experience with querying/data tools (e.g., SQL, Excel)
• Knowledge of patient access and call center operations
• Understanding of healthcare