Remote Customer Service Representative - RAS

Responsive Answering Service provides contact center and answering services to businesses across the United States. They are seeking a dedicated and customer-focused Customer Service Representative to handle high volumes of customer calls and maintain customer relationships through active listening and problem-solving skills.

Responsibilities:

• Manage high call volumes from inbound phone traffic
• Follow company policies and procedures to handle calls efficiently and professionally
• Achieve member engagement targets by adhering to departmental guidelines
• Respond to customer complaints and resolve issues following company standards
• Multitask across several applications in a fast-paced environment
• Demonstrate excellent verbal and written communication skills

Requirements:

• Excellent verbal communication - At least 85% English level is required (B2, C1, C2)
• High school diploma or equivalent
• Computer literacy and experience with CRM systems
• Windows computer and headset (Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandable up to 16GB, OS: Windows 10 - 11, Storage: 250/500GB (Preferably SSD) Able to connect to ethernet
• Energy and Internet stability (At least 50Mbps internet speed)
• Ability to work a fixed full-time schedule with reliability
• Police record
• A copy of the ID
• Customer Representative experience preferred but not required