Lab Support Engineer

We are looking for Lab Support Engineer for our client in West Point, PA

Job Title: Lab Support Engineer

Job Location: West Point, PA

Job Type: Contract

Job Overview:

Pay Range: $41/hr - $46/hr

Requirement/Must Have:

• 1+ years of experience in a laboratory or IT support role.
• Good knowledge and understanding of GxP.
• Good knowledge of Computer System Validation.
• Good understanding of laboratory instruments and analytical techniques.
• Familiarity with lab software systems.
• Strong problem-solving and communication skills.
• Ability to work in a regulated environment and follow SOPs.
• Good knowledge of Ticketing systems (ServiceNow/Remedy etc).
• Good knowledge of the Problem/Deviation/Change/CAPA Management Process.

Responsibilities:

• Manage end to end lab system lifecycle including implementation, validation, maintenance, and decommissioning.
• Ensure compliance with SDLC, CSV, GxP, and regulatory standards.
• Handle system upgrades, patching, backup, archival, and audit readiness.
• Act as point of contact for vendors for installation support and issue resolution.
• Coordinate maintenance upgrades and ensure SLA and regulatory compliance.
• Manage vendor deliverables, documentation, and escalation handling.
• Understand lab workflows and align systems with business and regulatory requirements.
• Ensure compliance with GLP, GMP, GxP, and data integrity standards.
• Collaborate with QA, IT, and lab teams to support audits and process improvements.
• Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.
• Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
• Act as a liaison between the lab and external entities.
• User Management Activities (e.g., User Creation, Modification & Deletions).
• Coordinate with Desktop support team for hardware-related PC/Network issues.
• Communicate with vendors during system hardware failures and other maintenance.
• Backup standalone and benchtop systems on a regular basis.
• Perform application software upgrades on standalone systems.
• Onboard and offboard lab systems.
• Coordinate monthly patching.
• Perform backup and restoration for lab systems.
• Update SOPs/WIs.
• Assist in troubleshooting software and hardware issues related to lab instruments.
• Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
• Help maintain audit trails and support data archival processes.
• Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
• Ensure systems are validated and maintained according to SOPs and validation protocols.
• Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
• Participate in cross-functional meetings to improve lab workflows and system performance.
• Support audits and queries from the lab IT side.

Qualification And Education:

• Bachelor s degree in Life Sciences, Chemistry, Biology, Computer Science, or related field.