We are looking for Lab Support Engineer for our client in West Point, PA
Job Title: Lab Support Engineer
Job Location: West Point, PA
Job Type: Contract
Job Overview:
Pay Range: $41/hr - $46/hr
Requirement/Must Have:
- 1+ years of experience in a laboratory or IT support role.
- Good knowledge and understanding of GxP.
- Good knowledge of Computer System Validation.
- Good understanding of laboratory instruments and analytical techniques.
- Familiarity with lab software systems.
- Strong problem-solving and communication skills.
- Ability to work in a regulated environment and follow SOPs.
- Good knowledge of Ticketing systems (ServiceNow/Remedy etc).
- Good knowledge of the Problem/Deviation/Change/CAPA Management Process.
Responsibilities:
- Manage end to end lab system lifecycle including implementation, validation, maintenance, and decommissioning.
- Ensure compliance with SDLC, CSV, GxP, and regulatory standards.
- Handle system upgrades, patching, backup, archival, and audit readiness.
- Act as point of contact for vendors for installation support and issue resolution.
- Coordinate maintenance upgrades and ensure SLA and regulatory compliance.
- Manage vendor deliverables, documentation, and escalation handling.
- Understand lab workflows and align systems with business and regulatory requirements.
- Ensure compliance with GLP, GMP, GxP, and data integrity standards.
- Collaborate with QA, IT, and lab teams to support audits and process improvements.
- Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.
- Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
- Act as a liaison between the lab and external entities.
- User Management Activities (e.g., User Creation, Modification & Deletions).
- Coordinate with Desktop support team for hardware-related PC/Network issues.
- Communicate with vendors during system hardware failures and other maintenance.
- Backup standalone and benchtop systems on a regular basis.
- Perform application software upgrades on standalone systems.
- Onboard and offboard lab systems.
- Coordinate monthly patching.
- Perform backup and restoration for lab systems.
- Update SOPs/WIs.
- Assist in troubleshooting software and hardware issues related to lab instruments.
- Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
- Help maintain audit trails and support data archival processes.
- Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
- Ensure systems are validated and maintained according to SOPs and validation protocols.
- Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
- Participate in cross-functional meetings to improve lab workflows and system performance.
- Support audits and queries from the lab IT side.
Qualification And Education:
- Bachelor s degree in Life Sciences, Chemistry, Biology, Computer Science, or related field.