Product operation manager

NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. They are seeking an Associate, Product Operations to help drive business growth as the company transitions from a consulting-led to a technology-led business, focusing on data management and client support.

Responsibilities:

• Independently owns the workstreams assigned to the individual and develops client ready visualization dashboards using tools like Tableau with minimum guidance
• Works with multiple stakeholders, across instruments and workstreams to provide expertise in data management
• Provides structured support to junior team members, including helping them understand tools, logic flows, and standard work practices
• Builds reusable capabilities and templates that improve team efficiency and scalability, ensuring that they are well documented and across service lines
• Analyze the data using tools like SQL, Alteryx, and Databricks
• Design and execute new benchmarking survey instruments, including assessing data needs and designing the primary research surveys and sample specification
• Respond to onshore team/client questions around the data and insights
• Translates complex technical concepts such as screener logics, dashboard workflows, and research methodologies into clear explanations for internal teams and client facing discussions
• Provide ongoing support for subscription customers, such as additional data cuts and responding to questions about the data/methodology with precision and speed
• Support commercialization efforts, including conducting data-driven analysis for proposals, building custom outputs, and conducting product demos with prospective clients

Requirements:

• Graduate/post graduate from top-tier institute or have pursued a statistical/analytical course from a tier 1 university
• 2+ years of experience in areas related to Data Management, Business Intelligence or Business Analytics. Hands-on experience in managing end-to-end customer surveys, data analysis and visualizations
• Extensive hands-on experience with Tableau, with strong command of dashboard design, interactivity, and performance optimization
• Proven experience using Alteryx for data prep, transformation, and validation at scale
• Proficient in applying statistical and data mining techniques to derive meaningful insights from customer feedback and survey data
• Proactive problem-solver with a strong sense of ownership and attention to detail
• Experience mentoring junior team members and contributing to collaborative team culture
• Excellent interpersonal, written, and verbal communication skills
• Comfort working in a hybrid or remote environment with distributed teams
• Demonstrates resilience and adaptability in navigating change and feedback
• Consistently seeks feedback and iterates to improve performance and team outcomes
• Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research
• Comfort with SQL and Python, especially for data manipulation, automation, or analytics tasks