Sales/Customer Service Representative (Remote - Bilingual in Spanish Required)

Prime Group Holdings, LLC is hiring a Sales/Customer Service Representative for its Customer Service Center. The role handles inbound calls about storage facilities and campgrounds, supporting existing customers and assisting potential guests with service and sales needs.

Responsibilities:

• Confidently highlight the value of our services to new customers as a key part of delivering an outstanding hospitality experience
• Communicate clearly and professionally to ensure every guest feels valued and understood
• Embody company values by providing friendly, efficient support and contributing to a positive team culture
• Collaborate with team members and share insights to continuously improve our service offerings
• Respond promptly to every inbound call, treating each customer with equal importance and urgency
• Listen actively to understand customer needs, taking ownership to resolve concerns effectively and ensure a positive experience
• Offering knowledgeable assistance regarding services, policies, and procedures
• Troubleshoot and resolve customer issues, escalating complex cases as needed
• Maintain accurate records of customer interactions and follow-up actions

Requirements:

• High School Diploma or GED required
• A genuine passion for hospitality and customer care
• Strong attention to detail with the ability to meet expectations and deadlines
• Ability to manage multiple tasks effectively
• Capability to handle sensitive and confidential information with discretion
• Proficiency in Microsoft Office applications and web-based tools
• Excellent written and verbal communication skills
• Comfort working both independently and as part of a team
• Strong problem-solving skills for handling challenging customer situations and gathering feedback for continuous improvement
• Bilingual Required
• Experience in inbound phone sales is a plus when assisting our new customer calls and for highlighting value to our existing guests