Senior Customer Success Manager

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. They are seeking a Senior Customer Success Manager focused on driving adoption and operational integration of Raptor, their next-generation drone video exploitation and operational intelligence platform. The role involves serving as a primary customer advocate, developing success strategies, and collaborating with various teams to ensure customer satisfaction and product expansion.

Responsibilities:

• Serve as the primary post-sale customer success lead for Raptor customers across the Department of Defense and U.S. Government
• Develop customer success strategies that drive adoption, operational integration, and long-term mission value
• Establish and maintain trusted relationships with operators, analysts, program managers, technical stakeholders, and senior leaders
• Drive successful onboarding, training, and user enablement programs that accelerate customer time-to-value
• Monitor customer engagement, usage, and mission outcomes to identify adoption opportunities and potential risks
• Identify and develop new operational use cases that expand Raptor adoption within existing customer organizations
• Partner with Sales and Business Development teams to support account growth, renewals, and expansion opportunities
• Act as a strategic advisor to customers by aligning Raptor capabilities with evolving mission requirements
• Support customer demonstrations, operational evaluations, pilots, and mission exercises that showcase Raptor's value
• Collect, synthesize, and communicate customer feedback to Product and Engineering teams
• Influence product roadmap priorities by representing operational requirements and user needs
• Help shape future product capabilities by identifying emerging mission challenges and technology gaps
• Serve as the internal subject matter expert on customer workflows, mission requirements, and operational environments
• Collaborate closely with Product, Engineering, Sales Engineering, and Program teams to ensure successful customer outcomes
• Support customer deployments, issue resolution, and operational readiness activities
• Represent Vantor at military exercises, demonstrations, conferences, industry events, and customer engagements
• Maintain accurate customer success plans, adoption metrics, account health reporting, and CRM records

Requirements:

• Active TS/SCI clearance preferred; ability to obtain and maintain a security clearance required
• Bachelor's degree in Business, Engineering, Computer Science, Geospatial Science, Military Studies, or related field
• 5+ years of experience in Customer Success, Program Management, Account Management, Mission Operations, Business Development, or related customer-facing roles supporting government customers
• Demonstrated experience working with Department of Defense, Intelligence Community, or Federal Government organizations
• Strong understanding of customer adoption, stakeholder management, and enterprise software implementation
• Experience engaging with both operational users and executive stakeholders
• Excellent communication, presentation, relationship-building, and problem-solving skills
• Ability to translate technical capabilities into operational outcomes and mission value
• Direct experience within the UAS/drone ecosystem, preferably with a drone manufacturer, ISR technology provider, geospatial company, defense technology organization, or mission software company
• Strong understanding of ISR workflows, intelligence operations, video exploitation, geospatial analysis, and operational decision-making processes
• Prior military experience strongly preferred, particularly in UAS, ISR, fires, targeting, special operations, aviation, intelligence, or tactical operations
• Familiarity with mission systems including command and control platforms, sensor integration, targeting systems, geospatial tools, mission planning systems, or strike platforms
• Experience supporting organizations such as USSOCOM, Air Force, Army, Marine Corps, NGA, DIA, Combatant Commands, or other operational mission customers
• Understanding of mission workflows including F3EA, F2T2EA, sensor-to-shooter operations, dynamic targeting, and operational planning
• Experience supporting AI-enabled, ISR, geospatial, mission command, or operational intelligence platforms
• Experience working in startup, venture-backed, or emerging product environments where customer feedback directly influences product development
• Familiarity with customer success platforms, CRM systems, and adoption analytics tools