Key skills
SalesforceCRMCommunication
About this role
Labcorp is seeking a remote Client Services Representative to join a dynamic team in South San Francisco, CA. The role involves acting as a liaison between Labcorp, customers, and patients, resolving customer requests, and providing additional education and information as needed.
Responsibilities:
- Act a liaison between Labcorp, the customer base and patients
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures
- Inquire, clarify, and confirm customer requirements and understanding of the solution
- Provide additional customer education and information as needed
- Qualify and establish inbound new customers requesting Labcorp's products and services
- Work in multiple databases to research complex issues and questions
- Notify clients of test results in a timely and accurate manner
- Review test forms for accuracy and report any discrepancies
- Participate in activities designed to improve customer satisfaction and business performance
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements:
- High School Diploma or GED equivalent
- 3 months or more of experience in a customer service role
- Current or prior Labcorp experience
- Associate's degree or higher
- Bilingual in English and Spanish highly desirable
- 3 months or more of experience working in a call center environment
- 3 months or more of experience in the healthcare industry, such as a physician's office, clinic or hospital
- Experience with Salesforce.com and/or Laboratory Information Systems
- Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications
- Strong verbal and written communication skills and excellent ability to listen and respond
- Courteous with strong customer service orientation
- Excellent multitasking abilities
- Strong flexibility and the ability to manage and adapt to changing priorities quickly