Software Engineering Operations Manager

PosterElite is a trusted name in labor law compliance solutions for various industries. The Software Engineering Operations Manager serves as the operational bridge between Product, Customer Support, and Engineering, focusing on improving processes and ensuring efficient project execution.

Responsibilities:

• Own the technical escalation process, partnering with Product, Customer Support, and Engineering to investigate and resolve complex issues
• Reproduce bugs, gather technical details, and ensure engineering teams have the information needed to move quickly
• Help prioritize engineering work across support escalations, product initiatives, operational improvements, and technical debt
• Coordinate engineering projects and initiatives, maintaining visibility into priorities, timelines, risks, dependencies, and delivery progress
• Partner with engineering leadership to improve planning, prioritization, and execution across competing initiatives
• Improve workflows, processes, and documentation that increase engineering efficiency and operational consistency
• Coordinate incident response efforts and support root-cause analysis and long-term remediation
• Track operational metrics and identify opportunities to reduce bottlenecks, recurring issues, and manual work
• Serve as a trusted cross-functional partner, helping teams stay aligned and focused on the highest-impact work

Requirements:

• 3+ years of experience in Engineering Operations, Technical Project Management, Technical Support, Software Delivery, or a related role
• Strong understanding of software development lifecycles, engineering workflows, and release processes
• Experience coordinating technical projects or cross-functional initiatives from planning through execution
• Experience working closely with software developers and technical teams
• Familiarity with project management and issue-tracking tools such as Jira, Linear, GitHub, or similar platforms
• Familiarity with APIs, integrations, application logs, browser developer tools, SQL, scripting, and technical troubleshooting methodologies
• Strong communication, organization, prioritization, and stakeholder management skills
• Experience in SaaS, technology, or software-driven environments
• Familiarity with Agile, Scrum, Kanban, or similar software development environments