ServiceNow Continuous Automation Monitoring Project Manager (VA ESOM)

Kentro is a company dedicated to innovation and collaboration, seeking a ServiceNow Continuous Automation Monitoring Project Manager to lead their VA-ESOM End Point Support and Operations Monitoring contract. The role involves overseeing the CAM Centralized Support Team, managing service delivery, and coordinating with stakeholders to ensure successful execution of the CAM transition plan.

Responsibilities:

• Lead the CAM Centralized Support Team, including resource planning, performance management, and team development
• Serve as the central intake point for items received from ATO Managers; triage, prioritize, and assign work across the team
• Own and maintain the CAM transition plan, including the phased rollout schedule, milestones, RACI, dependencies, and risk register
• Coordinate with EndPoint Engineering, Information System Owners (ISOs), the ATO program office, and the AODR to maintain end-to-end visibility of all CAM tasks
• Establish and chair recurring governance forums (steering committees, working groups, status reviews) with stakeholders
• Define and report against team KPIs and SLAs, including intake response times, training completion, dashboard accuracy, and SOP adherence
• Review and approve training materials, SOPs, job aids, and reports prior to publication
• Escalate risks, issues, and dependencies to executive leadership; communicate program status to senior stakeholders

Requirements:

• Bachelor's degree in Information Systems, Cybersecurity, Business, or related field
• 10+ years of program or project management experience, with at least 3 years leading cybersecurity, risk, or compliance programs
• Demonstrated experience with NIST Risk Management Framework (RMF), FISMA, or equivalent authorization frameworks
• PMP or equivalent project management certification
• Direct experience with ServiceNow GRC, IRM, or CAM modules in a post-implementation operational context
• Strong stakeholder management, executive communication, and team leadership skills
• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully
• Master's degree in a related field
• CISSP, CISM, or CGRC (formerly CAP) certification
• Federal government or VA experience
• Prior experience standing up a centralized service or shared-services team