Engineering Manager, Customer Studios

Hightouch is an Agentic Marketing Platform powered by a composable customer data platform that helps marketing teams leverage data and AI. The Engineering Manager will lead the Customer Studio engineering team, driving product development, execution pace, recruiting, reliability, and people growth while addressing challenges in data warehouse performance, analytics, real-time audience syncing, and generative AI.

Responsibilities:

• Product Development: Lead the team in roadmapping and executing successful development of significant features and products as required to drive the business forward. Uphold a high technical bar, while making pragmatic tradeoffs
• Pace: Through a combination of leadership and technical expertise, improve the pace of execution of the team
• Recruiting: Be responsible for growing the team, including identifying needs, deciding how to evaluate candidates, and ensuring we hire high impact team members
• Reliability: Against the uphill battle of high growth/scale, up-level the team on reliability, resulting in fewer incidents, catching our own issues before our customers do, and a strong incident management hygiene
• People: Foster growth of team members and ensure strong engagement and motivation

Requirements:

• We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above
• This is a senior role, but we focus on impact and potential for growth more than years of experience