Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications.
Performs site verification testing prior to cutting a site into a production environment.
Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments.
Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment.
Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project.
Ensures that installation/quality issues are resolved in a timely and efficient manner.
Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades.
Participates in pre-contract oral presentations and customer negotiations as required.
Maintains subject matter expert skills in emerging cloud-native public safety technologies.

High School diploma or G.E.D., or Associate's or Bachelor's degree in Engineering, IT, or Technology
3+ years of experience in the deployment or Integration of complex IP products and systems.
Relevant Cloud Certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) are a plus.
CompTIA Network+ AND Security+
Experience with Cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory).
Experience with installation, administration, and troubleshooting of: Server Virtualization, specifically with VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+.
Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016.
Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2.
Workstation Operating Systems, specifically Windows 7 & 10. Linux.
Network Switches, preferably with Cisco IOS.
Basic knowledge of Firewalls and Routers, preferably with Fortinet FortiGate.
Candidate must possess or be eligible for a US passport for international travel up to 75%

Field Engineer – Emergency Call Handling

Key skills