Lead Product Manager

Mindbody is a company focused on enhancing wellness through technology. As a Lead Product Manager for Professional Services, you will define product strategies, evaluate customer needs, and collaborate across teams to deliver scalable product solutions that align with strategic customer outcomes.

Responsibilities:

• Define and drive the product approach for Professional Services-led opportunities
• Identify where customer needs can be solved through scalable product extensions, configuration, or targeted enhancements
• Evaluate opportunities through the lens of customer value, strategic fit, implementation complexity, and long-term maintainability
• Help shape a thoughtful path forward for requests that sit adjacent to—or outside of—the existing roadmap
• Bring product rigor to opportunities that are often cross-functional, time-sensitive, and not always neatly defined within the existing roadmap
• Partner across Product, Engineering, Sales, Customer Success, and Professional Services
• Translate customer-driven requests into clear product decisions, recommendations, and next steps
• Collaborate closely with cross-functional stakeholders to align on priorities, trade-offs, and execution plans
• Build strong rapport with internal counterparties to move highly horizontal opportunities forward across the product portfolio
• Use first-principles thinking to solve ambiguous problems
• Break down loosely defined asks into clear problem statements and practical solution paths
• Determine what a 'good enough' solution looks like based on customer need, available tools, technical constraints, and business urgency
• Balance speed and flexibility with product quality, scalability, and roadmap integrity
• Bring clarity and structure to roadmap-adjacent work
• Add product discipline to opportunities that may begin with limited discovery or incomplete requirements
• Help distinguish between one-off customer requests, repeatable product patterns, and strategic platform investments
• Create clarity around ownership, scope, and the right level of investment for each opportunity
• Lead initiatives from definition through execution and launch
• Drive work from early opportunity sizing and problem framing through delivery, launch, and iteration
• Partner with Engineering and Design to ensure solutions are feasible, intuitive, and high quality
• Maintain strong cross-functional alignment and clear communication throughout the product lifecycle
• Use data and customer insight to guide decisions
• Bring data fluency to reporting, analytics, and customer-specific insight requests
• Use qualitative and quantitative inputs to shape prioritization, validate solutions, and measure outcomes
• Support reporting-heavy or analytics-driven opportunities with confidence and precision
• Help build a repeatable Professional Services product model
• Contribute to a more consistent approach for evaluating and delivering strategic customer extensions
• Help the organization balance custom opportunity work with scalable product investment
• Ensure Professional Services-led efforts stay aligned with the broader B2B software product strategy

Requirements:

• 6–10 years of product management experience
• Strong experience in B2B SaaS, platform, or operational software environments
• Proven ability to lead both discovery and execution across complex product areas
• Comfortable operating in fast-moving environments where priorities may evolve quickly
• A track record of solving ambiguous, cross-functional product problems
• Experience turning loosely defined requests into thoughtful, high-impact solutions
• Ability to navigate opportunities that span multiple teams, systems, or product domains
• Sound judgment in deciding when to push for scale, move quickly, or constrain scope
• Strong first-principles thinking and product judgment
• Ability to assess trade-offs and determine what 'good enough' looks like in context
• A practical mindset that balances speed, customer value, maintainability, and long-term strategy
• Confidence making progress in situations where discovery is incomplete or evolving
• Experience partnering with customer-facing teams on strategic opportunities
• Worked closely with Sales, Customer Success, and/or Professional Services on customer-driven requests
• Able to translate commercial asks into clear product thinking and actionable execution paths
• Understands how to support strategic customer needs without losing sight of long-term product direction
• Excellent cross-functional collaboration and influence
• Strong relationship-building skills across Product, Engineering, Design, and go-to-market teams
• A reputation for being collaborative, helpful, and effective in horizontally scoped work
• Ability to influence without direct authority and create momentum across teams
• Strong data fluency
• Comfortable working with reporting, analytics, and data-driven product questions
• Able to use quantitative insights to support prioritization, problem diagnosis, and solution validation
• Experience with custom reporting, analytics-heavy workflows, or customer-specific data needs is a strong plus
• A high-ownership mindset and bias for action
• Brings structure to ambiguity and helps teams move forward with clarity
• Operates with urgency while maintaining sound product judgment
• Focuses on delivering outcomes, not just generating ideas
• A balanced product background is a plus
• Ideally brings experience in consumer product earlier in their career and B2B product more recently
• Understands both user experience craft and the commercial motions required in B2B environments
• Can bridge customer empathy, product intuition, and business pragmatism effectively
• A practical, customer-centered approach
• Empathy for customers and the challenges they face in real operating environments
• A collaborative approach to solving complex problems in ways that are useful, scalable, and aligned with the business
• Strong instinct for building solutions that work for both customers and the broader platform
• Enterprise developer tooling experience: Proven track record building 'Platform as a Product' either internally at scale or as an external offering
• Developer-focused product management: Deep experience building tools, services, and APIs consumed by developers. You understand what makes developers productive and can translate technical requirements into product strategy
• Technical depth: Ability to engage credibly with engineering teams on technical topics including infrastructure, CI/CD, observability, security, platform architecture, and GenAI Coding Tools
• Hands on experience with one or more of the following areas: Kubernetes ecosystem (EKS, Karpenter, or Kyverno), CI/CD (Github Actions, Azure DevOps), Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation), Observability (New Relic, Datadog, or Grafana), GenAI Coding Tools (Copilot, Cursor)
• Cross-functional leadership: Track record of driving complex initiatives across multiple engineering teams, with influence rather than authority
• Data-driven decision making: Experience defining metrics that matter and using data to prioritize, communicate impact, and drive continuous improvement
• Previous experience as an SRE, software engineer, or in a similar technical role
• Experience with platform modernization and legacy system migrations
• Familiarity with developer portal tools, service catalogs, and internal developer platforms
• Experience in SaaS or B2B environments serving technical audiences
• Experience collaborating and aligning with global teams and moving projects forward asynchronously