Customer Service Representative - Accredo - Remote

The Cigna Group is a healthcare company seeking a Customer Service Representative to join their Accredo team. In this fully remote role, you will assist patients with medication scheduling, handle inbound inquiries, and provide exceptional customer service while maintaining professionalism and empathy.

Responsibilities:

• Manage approximately 75–100 inbound calls per day, assisting patients and members with professionalism and care
• Coordinate and schedule medication shipments to ensure timely delivery
• Provide updates on order status and answer questions clearly and accurately
• Support payment collection or co-pay assistance when applicable
• Transfer calls to appropriate departments when specialized support is needed
• Use sound judgment to resolve customer concerns and de-escalate challenging situations
• Maintain accuracy and efficiency while meeting performance and quality expectations
• Adapt to changing processes, systems, and patient needs in a fast-paced environment

Requirements:

• At least 6 months of customer service experience
• High school diploma or equivalency
• Strong verbal communication skills and ability to explain information clearly
• Demonstrated ability to work in a fast-paced, high-volume call environment
• Reliable internet access and a distraction-free home workspace
• Ability to attend and complete full training without absences
• Experience in a remote call center environment
• Experience in healthcare, pharmacy, or benefits-related roles