Key skills
Customer SuccessStrategic Account ManagementEnterprise Account ManagementSaaSSalesforceGainsightSalesloftPendoDOMOLegal TechnologyPractice ManagementDocument AutomationPayment ProcessingProfessional Services SoftwareConsultative Account ManagementStakeholder ManagementDomoLeadershipCommunicationNegotiationAccount Management
About this role
CARET is a technology company that empowers legal and accounting firms with advanced practice management solutions. They are seeking an Enterprise Customer Success Manager to manage and grow relationships with their largest customers, serving as a strategic advisor to ensure customer success and maximize the value of CARET's offerings.
Responsibilities:
- Strategic Customer Relationship Management
- Executive Business Reviews & Value Realization
- Retention & Renewal Management
- Expansion & Growth
- Customer Advocacy
- Cross-Functional Leadership
- Operational Excellence
Requirements:
- 5+ years of Customer Success, Strategic Account Management, Enterprise Account Management, or related SaaS experience
- Proven success managing enterprise or strategic accounts with executive-level stakeholders
- Demonstrated track record of driving customer retention, renewals, and expansion revenue
- Experience leading executive business reviews and presenting to senior leadership teams
- Strong consultative, relationship-building, and stakeholder management skills
- Exceptional communication, presentation, and negotiation abilities
- Experience utilizing Salesforce, Gainsight, Salesloft, Pendo, DOMO, or similar tools
- Experience supporting legal technology, practice management, document automation, payments, or professional services software
- Experience managing customers on legacy or heritage software platforms
- Familiarity with law firms, accounting firms, or other professional services organizations
- Experience supporting migrations, digital transformation initiatives, or SaaS adoption programs