Remote Installation Project Manager

Renewal by Andersen is a leader in the window and door industry, dedicated to delivering exceptional customer experiences. The Remote Installation Project Manager will effectively manage window and door replacement projects from technical measurement to installation, ensuring customer satisfaction while adhering to budget expectations.

Responsibilities:

• Accurately measure the dimensions and determine installation processes for windows and doors, using technology from a remote location
• Completes and submits required job files that are complete, correct and timely providing quality handoff to internal customers including determining installation labor time and installation materials needed to successfully complete the job
• Confirms details within the sales contract to assure customer expectations are in alignment with product features and options and installation process
• Provide support to sales reps to define project scope and ensure the scope of work is reflected in pricing and contract documents
• Communicate with Installation crew on specifics for the jobs, providing advanced notice of unique factors the crew will need to be aware of with the job
• Troubleshoot issues with installation crew on day of installation; this may include onsite support to the job and/or working directly with Homeowners to resolve installation process issues
• Provides feedback to sales representatives when a job goes on hold, works with reps to resolve questions in a quick and efficient manner
• Approves any additional installation labor required to complete the job
• Other duties as assigned by supervisor
• Provides direction to crews on job specifics and questions during installation

Requirements:

• High School Degree
• A minimum of 5 years of work experience in the home improvement or other closely related field
• Previous customer service experience, especially win/win problem solving, and conflict resolution skills required
• Valid Driver's license (subject to internal DMV review)
• Previous experience as an RbA IPM or equivalent required
• Strong written and verbal communication skills
• Knowledge of applicable building codes and construction techniques
• Ability to work in a team environment