Senior Heavy Duty Power – Customer Portfolio Manager CS

GE Vernova is an energy company operating in the Gas Power business. The Customer Portfolio Manager will own assigned customer relationships, contracts, profitability, and satisfaction while coordinating service delivery, outage planning, parts management, warranty matters, and contract fulfillment.

Responsibilities:

• As the Customer Portfolio Manager, you will serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, customer communication and contribute to the overall business strategy inclusive of the P&L’s and Growth Opportunity
• Develop and own site customer communication plan, coordinate and facilitate regular "Customer meetings" reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
• Be responsible for developing outage scope/communicating scope to the field services team
• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable
• Provide leadership in owning and driving all emergent/forced outage matters to resolution
• Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS addressing repairs issues in the GE network
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure

Requirements:

• Bachelor's Degree from an accredited University (OR an Associates degree from a college or 7 years of experience in a power generation industry)
• Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience
• Ability to work up to 25% of the time at a site
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs / projects
• Ability to document, plan, market, and execute programs