Senior Heavy Duty Power – Customer Portfolio Manager CS

GE Vernova is a company specializing in Gas Power solutions, and they are seeking a Customer Portfolio Manager to manage customer relationships and ensure satisfaction across multiple contracts. The role involves overseeing service agreements, coordinating customer communications, and leading outage planning and execution.

Responsibilities:

• As the Customer Portfolio Manager, you will serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, customer communication and contribute to the overall business strategy inclusive of the P&L’s and Growth Opportunity
• Develop and own site customer communication plan, coordinate and facilitate regular 'Customer meetings' reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
• Be responsible for developing outage scope/communicating scope to the field services team
• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable
• Provide leadership in owning and driving all emergent/forced outage matters to resolution
• Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS addressing repairs issues in the GE network
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure

Requirements:

• Bachelor's Degree from an accredited University (OR an Associates degree from a college or 7 years of experience in a power generation industry)
• Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience
• Ability to work up to 25% of the time at a site
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs / projects
• Ability to document, plan, market, and execute programs