Healthcare Customer Service Representative

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. They are seeking a Healthcare Customer Service Representative to provide world-class service to customers, ensuring compliance with regulations and managing various customer inquiries effectively.

Responsibilities:

• Provide empathetic, first-class support to customers via phone and email
• Manage inbound and outbound calls to service customers, respond to questions, and educate on programs like Medicare and Value-based Care networks
• Process, validate, and respond to inbound medical record requests from various requesters (clients, insurance, legal) while strictly adhering to federal/state regulations, including HIPAA, to safeguard all patient health information
• Review patient insurance claims, utilize online portals to verify benefits, develop a holistic understanding of plan details, and accurately update billing system data (deductible, copay, coinsurance)
• Manage multiple software applications, perform data entry, and accurately document correspondence and process requests to maintain up-to-date and accurate account information
• Track metrics and provide detailed reporting on customer experience and resolution rates

Requirements:

• Healthcare Support Experience
• Phone/Email/Chat Experience
• Customer Service Experience (1 year)
• Call Center Experience (1 year)
• Technical Support Experience
• Health Insurance Verifications Experience (Highly Preferred)
• Medical Billing or Coding (Highly Preferred)
• Medical Office
• Data Entry
• HIPAA
• Internet Providers Not Accepted: T-Mobile, Verizon, MetroPCS or Boost Mobile, 5G internet, Mobile Wifi
• Excellent Verbal and Written Communication
• Adaptability to Ambiguity
• Meticulousness
• Technical Proficiency
• Customer Focus
• Teamwork
• Adaptability
• Attention to Detail
• Process Improvement
• Proficient Multitasking