International Customer Service Representative

IMG (International Medical Group) is one of the world's top International Medical Insurance companies, helping individuals and companies of all sizes. They are looking for an International Customer Service Representative, referred to as an Assistance Coordinator, who will ensure excellent customer service through inbound and outbound communication regarding insurance inquiries and claims.

Responsibilities:

• Answer and address a high volume of inbound communication (phone, email, online chat, etc.) in a professional and courteous manner while maintaining performance metrics, quality standards, and HIPAA compliance
• Provide professional and courteous outbound communication as instructed
• Document contact outcomes in customer relationship management tool
• Availability to work some holidays and weekend days. Job may require flexible scheduling to grow in the company
• Mentoring and helping new employees when asked
• Assist in special projects or tasks as needed

Requirements:

• 1 year of experience in a customer service role analyzing and solving internal and external customer issues
• Basic level of proficiency in Microsoft Office Suite software
• Professional interpersonal, written, and oral communication skills
• Demonstrated ability to multi-task - navigate systems on dual monitors and type while on a call
• Global geographical and cultural awareness
• Self-motivated with proven ability to maintain positive attitude
• Strong stress management and ability to work in a fast-paced environment
• Analytical and problem-solving skills
• Bilingual – Proficient verbal and written communication skills in a foreign language (including but not limited to Spanish, Portuguese, Mandarin, and/or French) a plus but not required