Customer Success Manager

Kodiak Solutions is dedicated to transforming the healthcare industry through technology-driven solutions. The Customer Success Manager will help build and scale the Customer Success function by developing customer partnerships, driving product adoption, and creating frameworks to deliver long-term value.

Responsibilities:

• Serve as the primary point of contact for an assigned portfolio of customers, building trusted, multi‑level relationships
• Lead customer onboarding to ensure successful implementation, clear expectations, and early value realization
• Drive product adoption and ongoing engagement aligned to customer goals and business outcomes
• Monitor account health, identify risks and opportunities, and execute action plans to improve retention and results
• Act as a customer advocate by partnering cross‑functionally with Product, Implementation, Support, and Leadership
• Analyze and review performance metrics with customers, delivering insights, recommendations, and strategic roadmaps
• Facilitate QBRs and other strategic touchpoints to demonstrate value and strengthen long‑term partnerships
• Manage escalations and renewals for assigned accounts, ensuring timely issue resolution, accurate forecasting, and successful renewals

Requirements:

• 2+ years of experience in Customer Success, Account Management, or related client facing‑roles in SaaS, technology, or professional services
• Strong communication, presentation, and relationship building‑ skills
• Ability to simplify complex information, manage competing priorities, and work both proactively and reactively in a fast-moving‑ environment
• Experience in the Healthcare Revenue Cycle industry and Planhat