Lead Product Manager, Automation

Humana Inc. is a leading U.S. healthcare company that delivers care and service to millions. The Lead Product Manager will drive automation opportunities across various healthcare segments, enhancing efficiency and outcomes through data analysis and collaboration with cross-functional teams.

Responsibilities:

• Drive enterprise value by developing automation opportunities across CenterWell segments, including Home Health, Primary Care, and Pharmacy
• Partner across teams to uncover workflow inefficiencies and design human-centered, AI-enabled solutions that improve experience, efficiency, and clinical/operational outcomes
• Define leading indicators to measure success and guide continuous improvement
• Promote scalable, reusable automation capabilities and responsible automation adoption within a regulated healthcare environment
• Work directly with CenterWell segments to uncover, shape, and advance automation opportunities that deliver measurable value
• Apply data analysis, journey mapping, and process mapping to identify friction points, measure opportunity size, and define clear leading indicators of success
• Guide development of automation use cases from concept through validation, partnering with product, engineering, clinical, compliance, and operational teams
• Ensure solutions meet user needs, promote reuse of scalable AI-enabled capabilities, and refine opportunities using performance insights and priorities

Requirements:

• 5+ years in experience strategy, service design, process improvement, or automation-focused roles, with experience developing opportunities
• Experience in process mapping (e.g., journey maps, swimlanes, value stream mapping) and using data to identify inefficiencies, measure opportunities, and define leading indicators
• Working knowledge of automation technologies (e.g., RPA, workflow orchestration, agentic automation) and familiarity with AI/ML or generative AI applications in enterprise settings
• Understanding of healthcare workflows and ecosystems, including clinical and operational processes across Home Health, Primary Care, or Pharmacy
• Ability to partner with product, engineering, clinical, compliance, and operations teams to shape and advance solutions
• Ability to translate user needs and challenges into scalable, experience-driven solutions
• Experience communicating product updates, milestones, and progress to internal and external partners, with the ability to align diverse teams around opportunities and outcomes
• Preference given to candidates in these locations, with expected in-office work as needed: Boston, MA, Dallas/Fort Worth, TX, Fort Lauderdale/Miami/Orlando/Tampa, FL, Louisville, KY, Nashville, TN, New York, NY, Washington, DC