Fully Remote Customer Service Agent

Disabled Veteran Solutions (DVS) is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business. They are seeking dedicated and professional Inbound Customer Service Representatives to provide essential services and support to individuals accessing critical government-based programs.

Responsibilities:

• Answering inbound calls and delivering a positive, solution-focused customer experience
• Assisting with basic technical troubleshooting and creating support tickets when needed
• Scheduling appointments at designated service locations
• Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
• Conducting follow-up calls to ensure issues are resolved and customers stay informed
• Providing consistent, high-quality service in a structured, supportive environment

Requirements:

• High school diploma or GED required (additional education preferred)
• Prior customer service experience, especially in call-based environments
• Strong verbal communication skills and ability to quickly build rapport
• Ability to troubleshoot basic technical issues independently
• Comfort working remotely with minimal supervision
• Ability to complete an extensive credentialing and background check process
• Bilingual (English/Spanish) candidates are strongly encouraged to apply