About this role

Brown & Brown is a company built on meritocracy with a unique culture that rewards self-starters. They are seeking a Personal Lines Customer Services Representative to assist incoming callers and respond to chats, primarily serving West Coast customers.

Responsibilities:

Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service
Assist customers in servicing accounts; respond to inquiries in a timely and professional manner
Navigate a variety of online carrier platforms; assist and train customers in same
Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly
Run wildfire and brush mapping reports
Process non coverage related policy endorsements
Distribute general email inquiries to appropriate staff members
Direct phone inquiries to appropriate staff members as needed
Pursue a program of personal and professional development

Requirements:

Minimum Education required; HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Proficient with MS Office
Exceptional telephone demeanor
Working knowledge of carrier websites
Experience with Agency Management Software Systems