Customer Success Manager

Enzo Health is a healthcare technology company transforming home health operations through purpose-built artificial intelligence. They are seeking a Customer Success Manager to own post-go-live accounts, manage stakeholder relationships, and leverage AI to enhance customer experience and retention.

Responsibilities:

• Own a book of post-go-live accounts end-to-end: adoption, renewal, expansion, and referenceability — with a revenue number attached to your name
• Manage the full stakeholder web inside each agency — owners, administrators, DONs, billing managers, intake coordinators — each of whom needs a different conversation
• Run renewals and expansions as deliberate negotiations: defend price with value math, attach new lines of service (hospice, additional locations), and never lead with a discount
• Close every loop: when something breaks — and in an EHR, things break — you're the person who tells the customer what happened, what changed, and how to verify it. Before they ask
• Build your own leverage with AI: account early-warning systems, auto-drafted executive reviews, ticket-loop automation. We scale this function with tooling, not headcount
• Translate product data into owner language: documentation compliance, clinician hours recovered, claims acceptance, AR health
• Be the voice of the customer inside Enzo — with data, not anecdotes