Customer Service Representative (Remote)

Workway is a professional staffing firm, currently offering a Customer Service Representative opportunity with a trusted leader in title insurance and settlement services. The role involves responding to customer inquiries, providing support for various service areas, and resolving customer issues in a timely manner.

Responsibilities:

• Respond to customer inquiries via phone, email, and written correspondence
• Provide support for escrow, insurance, billing, claims, technical support, and related service areas
• Resolve first-level and escalated customer issues in a professional and timely manner
• Verify customer account and contact information
• Research customer concerns and implement appropriate solutions
• Escalate complex issues to supervisors or other departments as needed
• Maintain accurate customer records, logs, reports, and documentation
• Track and coordinate customer issues through resolution
• Make outbound calls regarding customer accounts requiring additional attention
• Assist with billing inquiries and coordinate resolutions with collections and internal teams

Requirements:

• High School Diploma or equivalent required
• 2+ years of customer service experience
• Proficiency with Microsoft Office applications
• Strong verbal and written communication skills
• Strong attention to detail and organizational skills