Personal Lines Customer Services Representative

Bridge Specialty Group, a part of Brown & Brown, is seeking a Personal Lines Customer Representative to join their growing team. This role will serve as a customer service representative, assisting incoming callers and responding to chats, while maintaining excellent customer service.

Responsibilities:

• Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service
• Assist customers in servicing accounts; respond to inquiries in a timely and professional manner
• Navigate a variety of online carrier platforms; assist and train customers in same
• Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly
• Run wildfire and brush mapping reports
• Process non coverage related policy endorsements
• Distribute general email inquiries to appropriate staff members
• Direct phone inquiries to appropriate staff members as needed
• Pursue a program of personal and professional development

Requirements:

• Minimum Education required; HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Proficient with MS Office
• Exceptional telephone demeanor
• Working knowledge of carrier websites
• Experience with Agency Management Software Systems