Senior Product Designer

Medallion is a leading provider operations platform focused on improving healthcare operations and patient care. As a Senior Product Designer, you will own high-impact problem spaces and collaborate with various teams to design workflows that leverage automation and AI, enhancing clarity and trust in healthcare operations.

Responsibilities:

• Partner with Product, Engineering, Operations, Customer Success, and Sales to clarify the customer problem, business goal, user workflow, technical constraints, and success metrics before jumping to solutions
• Design end-to-end workflows for healthcare operations, including intake, routing, task management, provider actions, admin review, exception handling, and decision support
• Create experiences that help users understand what the system did, why it happened, what needs review, and what action to take next
• Stay close to Engineering through build and QA to ensure the shipped product matches the intended experience across states, edge cases, permissions, errors, and interaction details
• Contribute patterns for common workflow needs like queues, task lists, status tracking, bulk actions, review flows, alerts, audit trails, and data confidence
• Use clear artifacts, prototypes, tradeoff framing, and direct communication to align stakeholders, make decisions, and keep high-impact work moving

Requirements:

• 5 to 7+ years of product design experience, ideally in B2B SaaS, workflow products, internal tools, healthcare operations, automation, or complex operational environments
• A portfolio showing strong product judgment, workflow simplification, systems thinking, and shipped outcomes
• Strong craft across information architecture, interaction design, visual hierarchy, usability, and production-quality execution
• Ability to connect design work to customer and business outcomes such as adoption, retention, trust, efficiency, accuracy, or reduced support burden
• Technical curiosity and fluency, with the ability to reason through workflow logic, automation behavior, system constraints, and implementation tradeoffs with Engineering
• Clear, direct communication that aligns the Team and stakeholders quickly