Customer Success Manager

Aspire.io is the world’s first word-of-mouth commerce platform that leverages various marketing channels to accelerate results. They are seeking a dedicated Customer Success Manager to lead mid market and enterprise-level accounts, helping clients achieve their marketing objectives through the Aspire platform and ensuring ongoing campaign success.

Responsibilities:

• Cement the relationship with new and existing customers including: account growth, new product adoption, and renewals
• Develop a “consultant” perspective to client communications, questions, and meetings
• Lead and present at regular client meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies

Requirements:

• 5+ years of professional experience within SaaS Account Management or Customer Success
• 1+ years influencer or performance marketing experience
• Outstanding organization and interpersonal skills
• A structured approach to process and prioritization
• Initiative and the ability to identify and solve problems proactively