Senior Scaled Customer Activation Manager

Ramp is building the smart infrastructure for finance teams, automating how businesses manage their spending. As a Senior Scaled Customer Activation Manager, you will drive value for customers by ensuring effective onboarding and activation, while shaping processes and strategies that contribute to Ramp's growth.

Responsibilities:

• Own the end-to-end onboarding and activation of a large portfolio of micro-SMB and micro-MM customers, driving customers to full Ramp adoption within 60 days through efficient, scalable motions
• Lead onboarding with strong executive presence, setting clear agendas, controlling call flow, and driving as much progress as possible in minimal touchpoints
• Ensure fast, thorough, and complete implementation by educating customers on Ramp functionality, best practices, and the 'why' behind key workflows
• Confidently navigate and position Ramp’s full product suite, including Cards, Bill Pay, Travel, Treasury, and Accounting integrations, tailoring recommendations to customer workflows and business goals
• Deeply understand customer workflows, pain points, and blockers, and problem-solve alongside Product, Engineering, and Support when needed
• Drive revenue by minimizing implementation delays and reinforcing the value of Ramp as a core financial operating system
• Use customer data, usage signals, and patterns to prioritize outreach, identify risk, and intervene proactively
• Balance implementation work, follow-ups, proactive outreach, and group onboarding while maintaining a high bar for quality
• Partner closely with Product to surface customer feedback, identify trends, and influence roadmap priorities
• Identify opportunities to automate, standardize, and improve onboarding processes, contributing to playbooks, enablement materials, and scalable best practices
• Act as a multiplier for the team by sharing insights, patterns, and coaching peers through examples and collaboration
• Help maintain an industry-leading customer experience while operating at high volume and pace

Requirements:

• 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS
• Proven success managing a high-volume book of business while consistently driving customer outcomes
• Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively
• Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement
• Comfort working cross-functionally with Product and Engineering to share feedback, troubleshoot issues, and ideate solutions
• Data-informed mindset with experience using metrics and signals to guide decisions and assess risk
• Proven track record of meeting or exceeding key performance metrics in fast-paced environments
• High adaptability and comfort navigating ambiguity in a scaling organization
• Strong curiosity about product design and the ability to communicate why Ramp works the way it does
• Bachelor's degree from an accredited university
• Experience with accounting or ERP systems such as NetSuite, QuickBooks, Xero, or Sage
• Background in financial services, fintech, or payments
• Experience at a high-growth startup or in a scaled Customer Success organization
• Prior experience contributing to enablement materials, playbooks, or process improvements