Senior Software Engineer

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. They are seeking a Senior Software Engineer to lead the design, development, and delivery of complex features within an AI-native engineering workflow for their Hyperlift Stars Platform.

Responsibilities:

• Leads systems analysis, architectural design, and technology selection for complex features and core platform components
• Works with Product Managers, Technical Program Managers, and engineering leadership to architect scalable data services and pipelines
• Designs database schemas (PostgreSQL), backend microservices, and APIs that drive core Hyperlift Stars Platform
• Sets expectations for AI-native engineering practices within the team, ensuring AI tools are applied thoughtfully to improve reliability, efficiency, and user value
• Defines and maintains test strategies across unit, integration, and system levels
• Ensures codebase and systems comply with engineering best practices and drives process improvement initiatives
• Implements backend services and APIs in Python, Elixir, or Golang, following design specifications and internal development standards
• Leads development efforts and provides technical direction to ensure high code quality and maintainability
• Guides the team in using AI effectively without compromising maintainability or trust in system behavior
• Produces high-quality supporting documentation, design artifacts, and architectural decision records
• Develops and refactors code for performance, clarity, and testability across complex system areas
• Prepares features and infrastructure changes for production release, including deployment plans and rollback strategies
• Conducts and leads peer code reviews, contributing to team-wide engineering excellence and mentorship
• Troubleshoots and resolves complex issues surfaced through observability systems, user reports, or automated monitoring
• Diagnoses and resolves issues in distributed event-driven systems and microservices architectures
• Contributes to installation, deployment, and developer documentation
• Helps guide the team toward deadlines while managing changing priorities and unplanned work
• Participates in the full software lifecycle from ideation to long-term maintenance and support
• Works within an Agile development process focused on iterative value delivery to internal and external users

Requirements:

• Bachelor's degree in Computer Science or a related technical field (or equivalent experience)
• Strong design and architectural skills with demonstrated experience owning complex systems
• Expertise in Python; experience in Elixir or Golang a plus
• Strong working knowledge of relational databases, particularly PostgreSQL
• Experience building and optimizing REST APIs and working with event-driven architecture
• Strong understanding of data modeling, query performance tuning, and systems design
• Familiarity with distributed systems, microservices, and cloud infrastructure (Azure, AWS)
• Experience with infrastructure-as-code (e.g., Terraform, CloudFormation) and DevOps practices (e.g., GitLab pipelines, CI/CD)
• Ability to debug and optimize backend performance using modern observability tools
• Experience implementing containerized applications and orchestration (e.g., Kubernetes, Docker)
• Sound judgment on applying AI tools to improve reliability, efficiency, and development velocity
• Ability to work independently and collaboratively in high-performing engineering teams
• Strong written and verbal communication skills
• Demonstrated ability to architect and deliver scalable systems with minimal oversight
• Comfortable operating at Senior Software Engineer level, including mentoring peers, leading system design discussions, and providing technical direction
• Enthusiasm for learning new technologies and an open mind for evaluating potential solutions
• Proven ability to balance technical excellence with pragmatic delivery under shifting priorities