Business Analyst - PCI / Payment Systems

Direct Travel is a leading provider of corporate travel management services. They are seeking a highly analytical and detail-oriented Business Analyst to support PCI DSS Level 1 Service Provider compliance through payment flow optimization and tokenization.

Responsibilities:

• Document end-to-end payment workflows, including:
• Customer booking and payment processes
• Internal system interactions (phone system, back-office)
• Third-party integrations (e.g., payment gateways, GDS, vendors)
• Identify where cardholder data (PAN) is:
• Collected
• Processed
• Stored
• Transmitted
• Develop and maintain:
• Data flow diagrams
• System interaction maps
• Process documentation aligned to PCI scope requirements
• Analyze payment and data flows to identify opportunities to reduce PCI scope
• Partner with Security, Operations and Finance teams to:
• Eliminate unnecessary PAN handling
• Support segmentation strategies
• Enable system isolation and scope containment
• Ensure all scope-related documentation is accurate, complete, and defensible for audit
• Support design and implementation of tokenization strategies by:
• Mapping current vs. future-state payment flows
• Identifying systems and processes impacted by tokenization
• Work with Product and Operations teams to:
• Redesign workflows to remove PAN from internal systems
• Eliminate manual or legacy payment handling processes
• Document business and system changes required to support tokenization initiatives
• Translate compliance and architectural requirements into:
• Clear business requirements
• Functional specifications
• User stories / tickets for engineering teams
• Ensure requirements align with PCI DSS expectations and scope reduction goals
• Work with:
• Product and Engineering teams
• Finance and Operations (e.g., billing, refunds, call centers)
• Vendor and third-party stakeholders
• Facilitate workshops and discovery sessions to understand real-world workflows vs. documented processes
• Identify:
• “Shadow” processes where cardholder data may be handled outside defined systems
• Manual workflows (e.g., call center payments, email handling of PAN)
• Gaps between intended and actual processes
• Escalate risks and inefficiencies to the PCI Program Director
• Maintain clear, structured documentation to support:
• PCI scope validation
• QSA review and audit defensibility
• Ensure all process documentation aligns with:
• Control narratives
• Data flow diagrams
• System inventories

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience
• 4+ years of experience as a Business Analyst, preferably in complex system environments
• Proven experience mapping end-to-end business processes and system workflows
• Strong experience working with: Payment systems, financial transactions, or e-commerce platforms
• Demonstrated ability to analyze and document data flows across multiple systems
• Experience translating business needs into technical requirements
• Experience in PCI DSS environments or supporting compliance initiatives
• Familiarity with: Payment gateways and processors
• Tokenization concepts and implementations
• Experience in travel, hospitality, or high-volume transaction environments
• Experience working with distributed systems and third-party integrations