Besty AI is an innovative company focused on developing an AI operating system for the hospitality industry. They are seeking a Guest Communications Manager to manage guest interactions alongside their AI, ensuring a seamless guest experience while contributing to the AI's improvement.

Responsibilities:

Respond to guest messages when the AI needs human help
Review AI conversations and correct mistakes
Teach the AI what it should have done when it got stuck
Keep responses warm, clear, fast, and hospitality-focused
Work directly with product and operations to make the AI better every week
Take ownership of messy problems and turn them into repeatable systems

Guest Communications Manager at AI Startup

Key skills

About this role

Responsibilities: