Customer Services & Administration Coordinator (Remote)

Health Academy Limited is a leading provider of high-quality healthcare education and training. They are seeking a highly organised and proactive Customer Services & Administration Coordinator to support customers, learners, and internal teams across various operational and administrative activities. This role involves responding to customer enquiries, processing purchases, and maintaining accurate records within a CRM system.

Responsibilities:

• Customer Enquiries & Support: Respond to customer and learner enquiries via email, telephone and other communication channels. Provide accurate information, resolve routine queries and escalate more complex issues where appropriate
• Product & Purchase Administration: Process product purchases made via the website, ensuring all transactions are processed correctly
• Operations: Coordinate the onboarding and administration of learners for business clients, including sending key communications to both the organisation and their learners
• Issue Resolution: Proactively rectify any issues regarding client purchases, course bookings, or account access, liaising with technical teams where necessary
• Feedback Management: Liaise with the resourcing team to manage and process feedback forms received from instructors and facilitators
• Cross-Departmental Support: Demonstrate flexibility by assisting with various administrative tasks in different parts of the company as the business requires
• Data Accuracy: Maintain accurate learner and customer records within the CRM system, ensuring all interactions, enquiries and resolutions are documented to a high standard

Requirements:

• 1-3 years of work experience in a customer service, customer administration, coordination or operational support role is essential, ideally within a remote or hybrid working environment
• Strong written and verbal communication skills with a professional and friendly tone
• Confidence in handling telephone enquiries with empathy and patience
• Excellent time management skills and the ability to manage multiple priorities
• A proactive, solution-focused approach to resolving client issues and purchase discrepancies
• Competent with digital communication tools, with experience or ability to learn CRM systems (such as HubSpot), and Microsoft Office or Google Workspace
• Demonstrates a high level of accuracy when managing customer records, communications, bookings and administrative processes
• A willing attitude to support different business functions and learn new administrative processes
• Strong written English skills with high attention to detail in spelling, grammar, and tone
• Proven ability to work autonomously while remaining a dedicated team player
• Experience in an education, training, or healthcare-related environment is advantageous