Project Manager - Non Emergency Services

LDR Site Services is a nationwide managed site services company that provides a single point of contact for various site services. The Project Manager for Non-Emergency Services will manage Major Account customer projects from quoting through delivery, requiring strong project and account management skills while liaising with customers and vendors.

Responsibilities:

• Receive and enter customer order requests for managed site services products
• Accurately document and input orders into Salesforce, ensuring quality data entry and all applicable information that will inform procurement, customer support and accounting
• Respond to assigned cases in a timely and professional manner, assuring customers their inquiries have been received and are being addressed
• Using pricing guidelines, provide accurate quotes to customers and a commitment to deliver services within an acceptable time frame
• Leverage our network of vendors to source orders; ensuring the selected vendor will deliver the product(s) within the agreed time and at a price that will maximize margins
• Negotiate with vendors to maximize margins and minimize costs, avoiding extraneous fees and/or gouging due to the urgency of client's needs
• When applicable, manage and maintain a file of open purchase orders and follow up daily to ensure sales records are complete and capable of being accurately invoiced
• Provide vendors with all relevant site and contact information, obtain ETA, prep vendor to provide all weight tickets and other paperwork required for invoicing
• Proactively communicate with the customer throughout each phase of the project to ensure they have relevant status information and updates over the lifecycle of their project
• Communicate client needs and demands to internal stakeholders, create tickets for accounting and customer support to execute necessary service requests
• Coordinate with team members working on the same account to ensure consistent service and completion of open items
• Develop and maintain long-term relationships with clients, especially with customer project managers, account executives and other key decision makers and stakeholders
• Continually seek opportunities to build out and expand our offerings with current or potential customers
• Perform Other Duties as Assigned

Requirements:

• 3+ years of proven experience in a related industry or one with equivalent processes and tools
• Experience in a customer facing remote environment with the ability to communicate effectively over the telephone, by computer, video, email and social media with a high attention to detail
• Strong Technical/computer aptitude and familiar with using Salesforce.com or similar CRM including the utilization of multi-screen systems to organize and maximize efforts
• Experience managing multiple projects, leveraging multiple vendors, across multiple sites simultaneously
• Possess a self-motivated attitude of ownership and accountability for matters from the beginning to end with an extreme desire to resolve open issues
• Ability to maintain high energy levels and be adaptable to changing circumstances
• Possess a sense of urgency with a problem solving mentality
• Skilled in developing customer and vendor relationships while maintaining the ability to effectively negotiate and/or profitably grow the business
• Strong financial acumen
• Ability to work equally well as a team member or independently
• Willing to work in a remote contact center type environment and frequently interacting with customers, vendors, and other employees
• Possess a structured approach to meeting weekly, monthly and quarterly goals
• Able to work a flexible schedule that may include weekends, afternoons, evening shifts, and overtime
• Bachelor's degree preferred but not required