Program Manager, Customer Migrations (Remote)

Cengage is a global education technology company dedicated to enhancing the learning experience for students. As a Program Manager in the Cengage School portfolio, you will ensure the planning and execution of platform migrations, managing complex project plans and collaborating across teams to track progress and communicate program health.

Responsibilities:

• Collaborate with Content & Portfolio, Marketing, Customer Success and Revenue Operations to gather all operational and customer-facing milestones and tasks to be tracked from inception to final delivery
• Create unified schedules, manage dependencies, and track progress across multiple workstreams - product data/setup, physical inventory, customer entitlements, content migration/product availability, technology releases
• Drive communication on program health up and across the organization
• Identify and communicate needs of the program to ensure it is set up for success, including the creation of a "playbook" that can be used as a template for all platform migrations
• Serve as triage point for incoming requests from stakeholders, using internal networks to solve or escalate problems

Requirements:

• 3-6 years of experience in project or program management
• Solid ability to lead by influence; e.g., successfully deliver large projects and programs without having direct authority over teams
• Tenacity and flexibility in problem solving, with the awareness to know how and when to change direction based on the input and feedback of partners
• Expert at facilitating high-functioning meetings, including leading productive conversations, and securing and documenting decisions efficiently
• Ability to thrive in a fast-paced and ambiguous environment
• Exceptional written and verbal communication skills