Principal Business Analyst, Operations

Mission Lane is a purpose-driven fintech company based in the U.S., focused on providing better credit options for individuals with less-than-perfect credit scores. We’re seeking a data-driven problem solver to join our Operations team as a Business Analyst, where you will shape customer management strategy through analytics and drive meaningful change for both customers and the business.

Responsibilities:

• Package quantitative and qualitative insights into clear, concise business cases to influence leadership and drive real outcomes
• Leverage a combination of data, technology and customer-back thinking to deliver key initiatives that enable our customers and our business to succeed
• Work closely with partners across Product, Credit, Finance, Engineering and Operations to understand the current state and identify opportunities to improve economics, customer experience, risk, and efficiency
• Continuously analyze current business and operational data and processes to identify improvement opportunities
• Learn fast and act like an owner by proactively seeking out information and solving complex problems
• Leverage analytical findings to build best-in-class capabilities in areas like Segmentation, Offer Strategy, Contact Strategy & Operational Infrastructure to best serve our customers in improving their financial lives

Requirements:

• 3+ years analytics experience in the Financial Services industry
• Hands-on experience with A/B or Champion/Challenger testing
• Proficiency in SQL for data exploration and analysis along with a strong desire to utilize AI coding assistants to accelerate analysis
• Strong quantitative, analytical, problem-solving, and conceptual thinking skills
• A genuine passion for diving into data and uncovering insights
• A problem-solver mindset with the ability to communicate complex ideas clearly and effectively
• Sharp business intuition—you know how to grow a channel, prioritize what matters, and navigate trade-offs in a fast-moving, resource-constrained environment
• A strong sense of ownership and hustle—you work hard, move quickly, and make things happen
• Excellent presentation skills—you know how to turn data into clear, compelling stories for diverse stakeholders
• Comfort operating in a dynamic, fast-paced environment
• Python familiarity preferred