Staff Product Designer (Design Systems & Operations)

Ad Hoc LLC is a technology company that empowers organizations to deliver scalable, impactful digital services. They are seeking a Staff Product Designer (Design Systems & Operations) to oversee the design systems and operational efficiency across their digital products, ensuring consistency and quality in user experiences for Veterans and their families.

Responsibilities:

• Create, maintain, and govern master Figma libraries and templates to ensure a single source of truth across all teams
• Help tool teams proactively understand what components to use, when, and why during the design discovery phase, through organized design crits and syncs
• Conduct regular cross-channel audits (e.g., Web vs. Mobile) to identify inconsistencies; and advocate for standardization (e.g., alert hierarchies, moving list-views to unified layouts)
• Surface common or trending problems when multiple teams require patterns missing from the core design system; coordinate with Communities of Practice (CoP) and Accessibility (a11y) teams to create, update, improve, or contribute those assets into the system
• Author and maintain clear documentation, process templates, and onboarding materials to streamline how UXers work
• Act as the team’s Figma and AI expert. Dedicate time to exploring design AI tooling, documenting efficiencies, and running "deep dive" training sessions for the broader UX team
• Take direct ownership of ecosystem-wide fixes and templates rather than waiting for individual tool teams to ticket the work
• Help connect the cross portal journey by advocating for and enabling consistent design logic across tools
• In collaboration with UXR Lead and tool team UX, responsible for design discovery and executing design needs (i.e., mocking designs up for handoff) for health portal landing page, portal-wide alerts, common patterns, error states, and general cross-portal experiences
• Maintain regular syncs with portal stakeholders to ensure work aligns with overarching organizational goals
• Partner with the UXR Lead to support early-stage discovery and experimental design for the horizon team as needed

Requirements:

• Bachelor's degree and 7+ years of experience
• Relevant years of experience may be substituted for education
• Experience with design software such as Figma, Miro, Adobe or other designer tools
• Experience with the Department of Veterans Affairs