Salesforce Business Analyst / Product Owner (Contract-to-Hire)

DemandPDX is a Salesforce Crest Partner and a Shopify Plus Partner with extensive experience in eCommerce. They are seeking a Salesforce Business Analyst / Product Owner to bridge the gap between business stakeholders and technical teams, defining product requirements and managing project delivery.

Responsibilities:

• Gather, analyze, and document business requirements through stakeholder interviews, workshops, and discovery sessions
• Translate business objectives into user stories, acceptance criteria, process flows, and functional requirements
• Manage and prioritize the product backlog based on business value, dependencies, and delivery timelines
• Facilitate backlog refinement, sprint planning, and requirements grooming sessions with development teams
• Ensure requirements, dependencies, stakeholders, and testing plans are aligned before development begins
• Coordinate with cross-functional teams to support project readiness and successful delivery
• Serve as the primary liaison between business stakeholders and delivery teams
• Communicate project status, risks, dependencies, and decisions to stakeholders and leadership
• Support development teams by providing business context, requirement clarification, and decision-making assistance throughout implementation
• Create and maintain project documentation, business process documentation, requirements artifacts, and decision logs
• Track project progress, milestones, risks, and blockers while supporting delivery reporting activities
• Define test scenarios and business validation criteria for new functionality and enhancements
• Collaborate with QA teams to ensure requirements are properly mapped to test cases
• Support User Acceptance Testing (UAT) planning, execution, and validation
• Validate delivered solutions against documented requirements and acceptance criteria

Requirements:

• 5+ years of experience as a Business Analyst, Product Owner, Technical Project Manager or similar role supporting software delivery initiatives
• Experience working with Salesforce platforms, including Commerce Cloud, Sales Cloud, Service Cloud, Experience Cloud, or related Salesforce solutions
• Strong experience gathering, documenting, and managing business and functional requirements
• Proven ability to write detailed user stories, acceptance criteria, workflows, and process documentation
• Experience managing product backlogs within Agile delivery environments
• Familiarity with Agile methodologies, Scrum ceremonies, and software development lifecycles
• Experience using Jira, Confluence, Azure DevOps, or similar project management and collaboration tools
• Strong stakeholder management and communication skills
• Ability to facilitate meetings, workshops, and requirements-gathering sessions
• Excellent organizational skills with strong attention to detail
• Strong analytical and problem-solving capabilities
• Ability to manage multiple priorities in a fast-paced environment
• Salesforce certifications such as Salesforce Administrator, Business Analyst, or Product Owner-related credentials
• Experience working in consulting, agency, or client-facing environments
• Experience supporting eCommerce, digital experience, or customer-facing platforms
• Scrum Product Owner (CSPO), Scrum Master, or Agile certifications
• Experience supporting User Acceptance Testing (UAT) and release management processes