Bilingual FT/PT Spanish/English Customer Service Agent Remote

AnswerNet is a company that operates over 20 contact centers across the United States and Canada, providing a wide range of customer support services. They are seeking remote bilingual customer service representatives to deliver high-level customer service solutions, manage inbound and outbound calls, and ensure customer satisfaction while adhering to company policies.

Responsibilities:

• Manage large amounts of inbound calls and make consistent outbound calls
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements:

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and the ability to adapt/respond to different types of characters
• Must be a strong communicator: strong verbal, written, and interpersonal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient in typing
• Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
• Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
• Computer Skills: familiarity with Windows and Microsoft Office, and the ability to quickly learn new software with provided training
• Flexibility with scheduling and work hours
• Driven by Success: they want to innovate and push themselves constantly, and their team, to be the best in the industry
• Experience working with an automatic dialer
• Must be computer literate
• Pleasant phone demeanor
• Minimum of one year of previous high-volume call center experience
• Bilingual Spanish/English
• Experience in BOTH inbound and outbound environments
• PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
• Hard-wired high-speed internet connection (Ethernet cable)
• USB-connected Headset
• Webcam
• A quiet, dedicated place to work free from distractions, including pets and children