Project Manager - Club Programs

PetSafe Brands, headquartered in Knoxville, TN, is a leader in pet products and aims to enhance the lives of pets and their owners. The Project Manager for Club Programs will coordinate Costco-specific initiatives, manage cross-functional timelines, and ensure the successful execution of retail partnerships across various teams.

Responsibilities:

• Lead end-to-end coordination of Costco roadshow programs, managing all timelines and cross-functional deliverables from planning through execution
• Own packaging forecasting to ensure sufficient inventory is available ahead of roadshow windows
• Coordinate rework activities, including vendor scheduling, timeline management, and quality oversight
• Manage inbound and outbound logistics for roadshow inventory, including carrier coordination and cost tracking
• Optimize and manage returns processes post-roadshow, minimizing waste and maximizing recovery value
• Drive the new item setup process for Costco, ensuring all required data, documentation, and approvals are completed accurately and on time
• Own the development and submission of item specifications and renderings in compliance with Costco's vendor standards
• Manage pallet configuration specifications and renderings, coordinating with Logistics and Operations to validate compliance
• Build and maintain detailed launch timelines, proactively identifying risks and driving cross-functional resolution
• Coordinate Value-Added Services (VAS) timelines and deliverables, ensuring alignment between third-party partners and internal teams
• Support NPD projects as needed
• Serve as the primary internal point of contact for all Costco-specific operational programs, partnering closely with the Costco sales team
• Build and maintain project trackers, status dashboards, and milestone calendars that provide visibility to leadership and cross-functional stakeholders
• Facilitate regular cross-functional meetings, keeping teams aligned and accountable to deliverables
• Identify and escalate risks proactively, recommending solutions before issues affect program timelines or retail execution. This includes escalating to cross functions leaders with a sense of urgency
• Continuously evaluate and improve processes to drive greater efficiency, accuracy, and scalability of the Costco business

Requirements:

• Experience in project management, sales operations, or supply chain experience, with direct exposure to Costco as a retail partner
• Demonstrated understanding of Costco's vendor requirements, including packaging standards, pallet specifications, compliance protocols, and warehouse logistics
• Proven ability to manage complex, cross-functional projects with multiple workstreams and tight deadlines
• Exceptional organizational skills with strong attention to detail and a bias toward proactive communication
• Proficiency in project management tools (e.g., Smartsheet, Asana, Microsoft Project, or equivalent) and Microsoft Office Suite
• Strong interpersonal skills with the ability to influence and drive accountability without direct authority