Dynamics 365 Commerce Consultant (D365 Commerce / F&O)

This senior consulting role focuses on implementing and supporting Microsoft Dynamics 365 Commerce and Finance & Operations (F&O) solutions. The consultant will drive configuration, integration, and deployment of omnichannel commerce capabilities across e-commerce, POS, call center, and retail channels.

The role supports multi-entity global operations across the USA and India, ensuring compliance with US sales tax regulations and Indian GST/e-invoicing requirements.

Key Responsibilities

D365 Commerce Implementation

• Lead requirements gathering, fit-gap analysis, and process design for commerce scenarios
• Configure D365 Commerce modules including:
• Site builder
• Product catalogs and assortments
• Channels and storefronts
• POS systems
• Loyalty programs
• B2B hierarchies
• Support pricing, promotions, order management, payments, returns, and omnichannel flows (online + in-store)

Integration & Architecture

• Design integrations between:
• D365 Commerce
• D365 F&O (Finance & Supply Chain)
• Power Platform
• Third-party systems (payment gateways, shipping carriers, ERPs)
• Use APIs, Dual-write, and Commerce Scale Units for integration

Data, Finance & Compliance

• Configure tax engines for US nexus rules and Indian GST/e-invoicing
• Set up financial dimensions and multi-currency reporting
• Support data migration for products, customers, pricing, and orders

Testing & Deployment

• Support UAT and performance testing for high-volume retail transactions
• Lead hypercare and post-go-live stabilization activities

Enablement & Leadership

• Conduct end-user training and change management workshops
• Collaborate with global stakeholders across USA and India time zones
• Mentor junior consultants and promote reusable Commerce assets
• Contribute to pre-sales demos and RFP solutioning

Required Experience

• 8 10 years in retail / e-commerce / ERP consulting
• 5+ years hands-on experience in D365 Commerce and F&O integration
• 3+ full lifecycle D365 Commerce implementations
• Experience in omnichannel retail projects (POS, e-commerce, B2B portals)
• Experience working in Agile environments and global delivery teams

Skills & Qualifications

• Bachelor s / Master s degree in Business, IT, or related field
• Microsoft certifications (preferred):
• MB-340 (Commerce)
• MB-300
• MB-310
• Strong expertise in:
• D365 Commerce configuration
• F&O modules (Sales, Inventory, Finance)
• Retail analytics tools (Power BI, Commerce HQ)
• Strong knowledge of:
• Order-to-cash processes
• Promotions and pricing strategies
• Call center order capture workflows
• Warranty and retail service processes
• Excellent communication and documentation skills for global collaboration

Behavioral Competencies

• Business-savvy and solution-oriented mindset
• Strong preference for out-of-the-box (OOTB) solutions over heavy customization
• Collaborative leadership style in distributed global teams
• Customer-focused with strong stakeholder management skills