ServiceNow Platform Administrator USC

ServiceNow Platform Administrator
Location: Remote
Start Date: Immediate
Duration: 6 Months + Extension

U.S. Citizen
Clearance Requirement: Public Trust

Position Overview

The ServiceNow Platform Administrator will be responsible for the administration, configuration, governance, maintenance, and architectural support of the ServiceNow platform. The ideal candidate will have extensive experience managing enterprise ServiceNow environments, supporting platform enhancements, integrations, upgrades, and operational excellence while ensuring compliance, security, and platform stability.

Required Experience & Certifications

• Minimum 5 years of hands-on experience in ServiceNow platform administration, configuration, and architectural support.
• Current ServiceNow Certified System Administrator (CSA) certification is required.
• Experience using AI-enabled tools to improve productivity and solution quality.
• Strong communication, troubleshooting, organizational, and multitasking skills.

ServiceNow Expertise

Candidates must possess experience in two (2) or more of the following areas:

Core Platform / ITSM

• Incident Management
• Change Management
• Problem Management
• Knowledge Management
• CMDB / CSDM

Strategic Portfolio Management (SPM)

• Demand Management
• Project Portfolio Management (PPM)

Additional ServiceNow Modules

• IT Operations Management (ITOM)
• Security Operations (SecOps)
• Customer Service Management (CSM)

Integrations & Platform Services

• REST API Integrations
• Data Imports/Exports
• Transform Maps
• MID Server
• Integration Hub

Required Skills

• ServiceNow Platform Administration
• User, group, role, and ACL administration
• Platform configuration and governance
• Workflow and business rule configuration
• Service Catalog management
• Form design and maintenance
• Reports and dashboards
• Notifications and platform automation

Platform Operations & Maintenance

• Platform upgrades and releases
• Instance clone activities
• Patch management
• Platform performance monitoring
• Instance health monitoring
• Maintenance and operational support

Integration & Architecture

• ServiceNow-to-enterprise system integrations
• Platform design and architecture guidance
• Integration strategy development
• Long-term platform maintainability planning
• Technical review and solution guidance

Testing & Quality Assurance

• Automated Test Framework (ATF)
• Regression testing
• User Acceptance Testing (UAT)
• Customer Acceptance Testing

Governance & Compliance

• Data quality management
• Platform governance
• Compliance support
• Documentation management
• SOX audit support

Stakeholder Support

• Requirements gathering
• Enhancement support
• Solution reviews
• End-user training and operational guidance

Additional Required Skills

• Software Development Lifecycle (SDLC) methodologies
• Agile methodologies and practices
• Application Lifecycle Management (ALM)
• Change Management and Configuration Management
• ServiceNow
• VersionOne
• Problem and Risk Management
• MS Office Suite
• Strong facilitation and leadership skills
• Experience leading technical development teams
• Excellent oral and written communication skills, including presentations to management
• Working knowledge of JavaScript and ServiceNow development concepts

AI & Automation Tools

• GitHub Copilot
• Playwright
• Other AI-enabled productivity tools

Preferred Certification

• ITIL Certification

Mandatory Qualifications

• Minimum 5 years of ServiceNow administration/configuration experience
• Current ServiceNow Certified System Administrator (CSA) certification