Principal Software Engineer- eCRM (Remote)

The Home Depot is a leading home improvement retailer, and they are seeking a Principal Software Engineer to serve as a senior technical leader. This role is responsible for architecting and delivering AI-powered customer platforms and requires expertise in Generative AI, CRM platforms, and distributed architecture.

Responsibilities:

• Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
• Documents, reviews and ensures that all quality and change control standards are met
• Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
• Writes custom code or scripts to do "destructive testing" to ensure adequate resiliency in production
• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
• Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment
• Identifies product enhancements (client-facing or technical) to create a better experience for the end users
• Identifies unsecured code areas and implements fixes as they are discovered with or without tooling
• Identifies, implements, and shares technical solutions that can be used across the organization
• Creates and architects foundational code elements that can be reused many times by a product
• Creates meaningful architecture diagrams and other documentation needed for security reviews or other interested parties
• Defines Service Level Objectives for product to constantly measure their reliability in production and help prioritize backlog work
• Fields questions from other product teams or support teams
• Monitors tools and participates in conversations to encourage collaboration across product teams
• Provides application support for software running in production
• Proactively monitors production Service Level Objectives for products
• Works with vendors and the open-source community to help identify and implement feature enhancements in software products
• Works with other product teams to create API specifications and contracts for shared data
• Proactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processing
• Triages high priority issues and outages as they arise
• Participates in and leads learning activities around modern software design and development core practices (communities of practice)
• Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
• Attends conferences and learns how to apply new technologies where appropriate

Requirements:

• Proven experience designing and developing AI-powered applications using Google Gemini Agent Development Kit (ADK) and related agentic AI frameworks
• Strong understanding of Generative AI and Large Language Models (LLMs), including model deployment, orchestration, evaluation, and governance using Google Vertex AI. Hands-on experience building and deploying AI agents, multi-agent systems, or AI-driven workflows is highly desirable
• Deep knowledge of Master Data Management (MDM), customer data architecture, and Customer Identity Resolution strategies across complex, multi-brand, multi-business-unit, or multi-organizational environments
• Extensive experience with Customer Relationship Management (CRM) platforms and customer engagement ecosystems, with strong expertise in Salesforce products and architecture, including integration patterns, data models, and enterprise-scale implementations
• Strong background in Enterprise Architecture and distributed systems, including event-driven architecture, APIs, microservices, and integration technologies such as Apache Kafka
• Experience establishing modern software engineering practices, including CI/CD pipelines, DevSecOps, automated testing, source control, and developer productivity tools such as GitHub Copilot, VS Code, and cloud-native development environments
• Hands-on experience building and operating solutions on Google Cloud Platform (GCP), including architecture, security, scalability, observability, and operational excellence
• Demonstrated ability to lead through influence, build consensus, and effectively persuade and influence technical and business stakeholders across all levels of the organization, including senior leadership, product teams, architects, engineering teams, vendors, and strategic partners
• Exceptional communication, presentation, and stakeholder management skills, with a proven track record of driving cross-functional alignment, resolving competing priorities, and leading complex technology initiatives from strategy through execution
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
• 8 years of work experience