Director, Product Management, Global Business, SAP

Avalara is an AI-first company that is redefining the relationship between tax and technology. They are seeking a Director of Product Management to lead a specialized team focused on SAP integrations and tax technology, driving product strategy, implementation, and cross-functional alignment to ensure successful business outcomes.

Responsibilities:

• Lead a High-Performing Team: Manage, mentor, and grow a team of senior Product Managers and Tax Technologists, ensuring clear role accountability, alignment on goals, and frictionless collaboration
• Drive Product Strategy & Roadmaps: Oversee the strategic direction for our SAP connectors. Ensure your PMs are effectively defining roadmaps, prioritizing initiatives based on business value, and executing against the Plan of Record (POR)
• Ensure Implementation Reality: Empower your Tax Technologists to embed in customer and partner implementation workstreams, connecting product intent with real-world execution and identifying recurring patterns in complex deployments
• Drive Cross-Functional Alignment: Serve as the leadership bridge across Engineering, Technical Program Management (TPMs), partner teams, and Support. Resolve escalations and ensure decision clarity between product scope and deployment realities
• Own Business Outcomes: Define and track KPIs for the SAP integration domain. Own the accuracy of leadership reporting (SteerCo and Operational Dashboards) and present clear updates on delivery outcomes and business value
• Customer & Partner Engagement: Act as an escalation point for product-level customer issues. Partner with Strategic Partner Managers (SPMs) to align Avalara roadmaps with SAP’s ecosystem roadmaps
• Foster Continuous Improvement: Ensure insights gathered from the field by TTs are explicitly incorporated into the product prioritization discussions led by PMs, preventing rework and driving higher product quality

Requirements:

• 15+ years of experience in enterprise SaaS product management, tax technology, or software integrations, with at least 10+ years in a people leadership role managing senior individual contributors
• Deep Domain Expertise: Strong understanding of ERP ecosystems, specifically SAP, S4Hana (Public & Private), ECC, BTP, and the complexities of enterprise software deployments and integrations
• Proven execution: Demonstrated success in owning product strategy, roadmap delivery, and driving measurable business impact (KPIs, revenue, adoption)
• Operational Leadership: Experience defining clear roles, decision-making frameworks (e.g., RACI), and operating cadences for multidisciplinary teams
• Customer-Centric Execution: A track record of bridging the gap between high-level product strategy and the reality of complex, on-the-ground customer implementations
• Exceptional Communication: Strong storytelling and stakeholder management skills; able to align executive leadership, engineering, and external partners
• Bachelor's degree in a related field (Business, Computer Science, Finance, etc.); advanced degrees are a plus
• Experience using AI and AI-related technologies, ready to thrive here
• Ability to apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers
• Curiosity about new trends and best practices in AI and willingness to share knowledge with others