Account Manager, SMB Customer Success

ClinicMind is the all-in-one platform behind thousands of independent healthcare practices. They are seeking an Account Manager of SMB Customer Success to take ownership of small and medium practice experiences, ensuring world-class customer service and support throughout onboarding, retention, and growth. The role involves building a success team, coordinating customer success programs, and representing the company at industry events.

Responsibilities:

• Onboard new practices and their staff
• Build and lead your SMB success team
• Build out scaled and digital customer success
• Own retention and partner with RCM for your pool
• Grow accounts and build advocacy
• Represent Customer Success in the field
• Report and improve

Requirements:

• You've built or meaningfully improved a customer success, account management, onboarding, or implementation function in healthcare B2B SaaS, RCM, and you've managed a team
• You've owned a high-volume book and know how to serve it through pooled, digital, and one-to-many models, not just one-to-one
• You have a real track record on retention and expansion, and you can show how you moved the numbers
• You work from data and run a disciplined operation: you build playbooks, watch the health signals, and act on them
• Familiarity with Chiropractic and Mental Health EHR platforms
• You're a clear, calm communicator and a manager people want to work for
• You're U.S.-based and able to travel domestically (about 20-25%), including the occasional weekend for a conference
• You handle protected health information responsibly, in line with HIPAA and our data-privacy practices
• Experience in a services-led or hybrid SaaS business, where outcomes (not just software adoption) drive retention. RCM or medical-billing experience is especially valuable
• Background with chiropractic, behavioral and mental health, or physical therapy practices, or with independent practice owners in general
• Experience standing up digital or scaled customer success programs, or working in a customer success platform
• Conference or trade-show experience