IT Security Operations Engineer

ComResource is a company that specializes in providing IT and security operations support. They are seeking an IT Security Operations Engineer to work hands-on across multiple client engagements, providing enterprise IT support and security operations to ensure client environments are secure and operational.

Responsibilities:

• Provide L1/L2/L3 help desk and end-user support across client environments
• Manage endpoint lifecycle: deployment, MDM administration, patching, and hardware/software management
• Administer identity and access management (Azure AD/Entra ID, Okta, MFA, SSO)
• Support corporate IT infrastructure: network operations, collaboration tools (M365), enterprise applications
• Manage user onboarding/offboarding, account provisioning, and access reviews
• Maintain ITSM documentation and work within ticketing systems (FreshService, ServiceNow, or similar)
• Support IT vendor relationships and escalations
• Monitor security alerts from SIEM, EDR, and email/web security platforms
• Triage and investigate security events; coordinate incident containment and remediation
• Operate vulnerability scanning tools; prioritize findings and track remediation to closure
• Administer and optimize endpoint protection (EDR) and identity security monitoring
• Support threat detection rule development and tuning
• Conduct log review, anomaly detection, and security control effectiveness monitoring
• Assist with security reporting and contribute to client-facing dashboards and metrics
• Work across multiple concurrent client engagements under leadership
• Participate in client meetings, document findings, and contribute to deliverables
• Maintain operational runbooks and playbooks for client environments
• Support compliance activities (SOC 2, ISO 27001, NIST) as part of broader engagements

Requirements:

• Provide L1/L2/L3 help desk and end-user support across client environments
• Manage endpoint lifecycle: deployment, MDM administration, patching, and hardware/software management
• Administer identity and access management (Azure AD/Entra ID, Okta, MFA, SSO)
• Support corporate IT infrastructure: network operations, collaboration tools (M365), enterprise applications
• Manage user onboarding/offboarding, account provisioning, and access reviews
• Maintain ITSM documentation and work within ticketing systems (FreshService, ServiceNow, or similar)
• Support IT vendor relationships and escalations
• Monitor security alerts from SIEM, EDR, and email/web security platforms
• Triage and investigate security events; coordinate incident containment and remediation
• Operate vulnerability scanning tools; prioritize findings and track remediation to closure
• Administer and optimize endpoint protection (EDR) and identity security monitoring
• Support threat detection rule development and tuning
• Conduct log review, anomaly detection, and security control effectiveness monitoring
• Assist with security reporting and contribute to client-facing dashboards and metrics
• Work across multiple concurrent client engagements under leadership
• Participate in client meetings, document findings, and contribute to deliverables
• Maintain operational runbooks and playbooks for client environments
• Support compliance activities (SOC 2, ISO 27001, NIST) as part of broader engagements